The information contained in this website is for general information purposes only. All information is provided by Jotron, it has been verified and is to the best of Jotron’ s knowledge accurate. Although, Jotron endeavors to keep this information current and correct, Jotron assumes no responsibility of any kind, for any error(s) that may appear in the content of this website or any other Jotron service. Under no circumstances can Jotron be held liable for any loss or damage in connection with the use of this website. Jotron reserves the right to make changes to any content herein or with other Jotron services in order to improve reliability, functionality or design, without further notice.
In good faith, Jotron makes every effort to ensure that this website performs as intended. However, Jotron is not responsible for, and cannot be held liable for, the website being temporarily unavailable due to any technical issues beyond the control of the company.
All copyrights, trademarks and other intellectual property rights are held solely by Jotron. In particular, reproducing, editing, redistributing or publishing any content from this website or any other Jotron service, including all downloadable documentation received upon request is strictly forbidden, if not explicitly agreed upon in writing with Jotron.
Jotron is committed to ensuring that your privacy is protected.
Information that is collected directly from you
When you request information from Jotron or interact with this website or any other Jotron service, information about you is collected. The type of information that will be collected from you will depend on your interaction, either with this website or other services and may include, without limitation the following: your first/last name, address, email address, telephone number and any other specific information you choose to supply Jotron
Jotron is committed to ensuring that your privacy is protected. When you give your personal data to Jotron, you can rest assured that your information is used solely to maintain your business relationship with Jotron and will not under any circumstances be distributed.
This information below, clarifies how Jotron collects and handles your personal information.
In addition, what your rights are regarding saving your personal information upon contact with Jotron.
Jotron does not share personal data with others or use information for any reason other than stated.
Responsibility for data processing
Jotron is responsible for the personal data it processes, such as data about Jotron employees, customers contract and supplier agreements, private clients and other business connections. Jotron is responsible for abiding by the obligations that derive from the regulations concerning personal data.
The overarching data handling responsibility resides with the Data Controller or the general manager of the business.
Address: P.O. Box 54, Østbyveien 1, 3281 Tjodalyng, Norway
Phone: +47 33 13 97 00
Purpose and handling of data collection
Personal contact information is used primary to follow up commitments and meeting customer expectations. In addition, Jotron is focused on ensuring good service and correct handling of all those that Jotron has contact with.
In general, you can browse this website and potentially other Jotron services without revealing any of your personal information other than your IP address (Cookies). However, when you are assigned login user identification, you are required to provide personal information, meaning you are no longer anonymous to Jotron. All fields, are identified as required or optional as applicable. You are also able to contact Jotron through this website, if you choose to contact Jotron here, you will also be required to submit or send your personal information.
Individuals choose to visit a website, those that choose to visit jotron.com, can choose to give certain personal information. If for example you complete any of the forms within the Contact Us or other Registration forms, you will be required to supply the following personal information:
- Name (first/last)
- Telephone number
Note: Jotron stores IP addresses of all visitors.
In addition, when registering either a support, training, sales or download request, Jotron will require the following information:
- Company name
- Business relationship
- The country you reside in.
Note: This is required such that Jotron can respond to your specific requirements as accurately and promptly as possible.
The legal basis for this processing is GDPR article 6 (1) b) to fulfill a contractual obligation.
Customer data (Enterprise Resource Planning system)
When you become or are a customer, partner, supplier or potential customer (who has expressed interest in Jotron products), you will be required to supply the following personal information:
- Name (first/last)
- Telephone number
Which is then entered into the Jotron EPR system (IFS). Jotron uses an EPR system for the processing of all purchases. This information is also used to maintain our customer relationships and ensure that we provide the best customer services regarding offers and the tracking of support issues.
When Jotron establishes a customer, partner or supplier relationship, the legal basis is GDPR article 6 (1) b) to fulfill a contractual obligation. The legal basis for the processing of personal data related to potential customers is GDPR article 6 (1) f), regarding the legitimate interest for which the personal data is pursued. Jotron has a legitimate interest in having contact with potential customers, for example when a business card is given to a Jotron employee, it is implied that both you and Jotron expect to keep in touch.
Information is stored both at Jotron and with our third parties. Personal information is stored so long as the relationship is active. All personal information is confidential and will not be distributed to anyone Jotron does not have a data processing agreement (“DPA”) with. Jotron will delete personal information without undue delay as soon as the purpose for which it was collected and/or processed is completed. Jotron reviews all personal data once a year.
Breach of personal data security
In the event of a breach of personal data security (for example a hacker attack or loss or personal data), Jotron will advise the appropriate officials. A breach of personal data security is defined as the result of unintentional or unlawful destruction, loss, alteration, illegal dissemination of or access to personal data being processed.
Access to information
To ensure that your personal information is handled in a safe manner, Jotron employees and any third party partner/supplier that has access to the information you supply, have entered into DPA’s. The DPA’s ensure that the personal data only is used for explicit purposes and that the processing is in accordance with the requirements of GDPR.
Jotron will not reveal, sell, distribute, rent, license, share or forward personal information or data to any third parties, other than those Jotron has a DPA with. Jotron has a DPA with all distribution partners, which distribute information and marketing materials. Jotron has contacts with the following third party partners:
- EasyWeb Norge – Hosting/server system supplier
- Conzentrate A/S– Online E-Learning system supplier
- Addovation – EPR system supplier
- Facebook – Digital services supplier
- Google – Digital services supplier
- Mailchimp – Email distribution supplier
Jotron does not share more personal data with our data handling supplier(s) than necessary to complete a request.
Processing of personal data at Jotron occurs both inside and outside the EU/EEA, such as through our offices in Singapore and the United States. In cases where the personal data is processed outside EU/EEA, similar privacy laws exist or EU standard agreements are used. Jotron has DPA’s in place ensuring appropriate processing.
All individuals have rights to be informed how personal data activities are handled at Jotron. This privacy statement clarifies that Jotron takes into account personal data in accordance with the privacy laws.
According to GDPR, these are your rights:
- Right to access by the data subject (article 15)
- Right to rectification (article 16)
- Right to erasure (article 17)
- Right to restriction of processing (article 18)
- Notification obligation regarding rectification or erasure of personal data or restriction of processing (article 19)
- Right to data portability (article 20)
- Right to object (article 21)
- Automated individual decision-making, including profiling (article 22)
- You have the right to lodge a complaint with the supervisory authority (Datatilsynet, Norway) regarding how your personal data has been processed.
In the event Jotron believes an individual or company is at risk of harm, Jotron will disclose personal information to identify, contact, or take legal action, if required by law.
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